Returns & Exchanges
Your satisfaction is our priority. Easy returns within 14 days.
14 Days
Return window from delivery
Free Returns
No return shipping fees
Easy Process
Simple return procedure
Return Eligibility
Items Eligible for Return:
- •Items in original condition with tags attached
- •Unworn, unwashed, and undamaged items
- •Items in original packaging (if applicable)
- •Returns initiated within 14 days of delivery
- •Items purchased at full price (₦1,000)
Items NOT Eligible for Return:
- •Worn, washed, or altered items
- •Items without original tags
- •Items damaged due to misuse
- •Undergarments, swimwear, and intimate apparel (for hygiene reasons)
- •Items returned after 14 days
How to Return an Item
Contact Us
Email us at contact@1kshopng.com or call +234 906 536 9681
Provide your order number and reason for return.
Get Return Authorization
Our team will review your request and provide a Return Authorization (RA) number within 24 hours.
Package the Item
Securely package the item with all original tags and packaging. Include your RA number in the package.
Ship the Return
We'll arrange for pickup at no cost to you, or you can ship to:
1KShopNG Returns Department
No. 28 Kodesoh Street
Ikeja, Lagos State
Nigeria
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
We're happy to exchange items for a different size or color, subject to availability.
Follow the same return process above
Specify the size/color you'd like to exchange for
We'll ship the new item once we receive your return
No additional shipping charges for exchanges
Refund Process
Refund Method: Refunds will be issued to your original payment method.
Processing Time: 5-7 business days after we receive and inspect your return.
Refund Amount: Full purchase price (₦1,000 per item).
Notification: You'll receive an email confirmation once your refund is processed.
Important Notes
Inspection Required: All returns are subject to inspection. Items not meeting our return criteria may be sent back to you.
Defective Items: If you receive a defective item, please contact us immediately. We'll arrange a replacement or full refund.
Wrong Item: If you receive the wrong item, contact us within 48 hours and we'll arrange a free exchange.
Return Shipping: We cover return shipping costs for defective items or shipping errors. For other returns, we'll arrange pickup at no cost to you.
Need Help with a Return?
Our customer service team is here to assist you with the return process.
Contact Us:
Email: contact@1kshopng.com
Phone: +234 906 536 9681 | +234 802 819 7643
Monday - Saturday: 9:00 AM - 6:00 PM